Posted 3h ago•Tokyo Prefecture, Japan
Host - Soho House Tokyo
MiddleOn-site (Tokyo Prefecture)Salary undisclosed
Required Skills
Next.js
Job Description
Job Role...
A host at Soho House is responsible for welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the next booking.
Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed.
Main Duties...
- To welcome every member by name and guest with open arms and in a hospitable manner.
- To respond to member inquiries and requests in a timely, friendly and efficient manner.
- To monitor restaurant, club activity to determine seating and dining flow.
- To manage the booking system to ensure members are seated according to their correct booking (restaurant only).
- To ensure in real-time that any member related concerns are addressed and action items have been set and membership and management team have been notified.
- To build relationships with members and communicate red flags and positive feedback to management and wider team.
- To influence a fun and positive atmosphere by being approachable and professional
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