Member Relations Manager - Soho House Holloway

The role…

The heart of everything we do is our member, Member Relations is that heart of each property. The number one goal is to ensure our member happiness, through planning, outreach, welcoming and following up with our members and teams. Member relations will welcome, engage, activate and drive our membership community and their presence around the house will provide a friendly and professional approach for all members.

Main Duties

• Have a strong floor presence to support all departments, rotating themselves around the house on an hourly basis, taking time in each area to check on and speak to members in person.
• Ensure there is a major focus on member experience / relationships. Ensuring the below happen daily:
  • Hotel arrivals, ensuring all special requests, PWK, FHM requests are all met.
  • Welcome notes are written daily.
  • PWK/VIP/FHM rooms are checked and ready for arrival.
  • Arranging amenities for hotel guests
  • PWK/VIP/FHM are met upon arrival or during their time at the house.
  • Reservation notes, checking and activating, updating systems.
  • In person, real time follow through with check in flags form reception (table touches, introductions, etc.)