Membership Strategy Manager

The Role…

The Membership Strategy Manager is responsible for delivering Soho House’s global membership strategy across a set of key Houses, translating centrally designed frameworks into locally relevant plans that protect and grow membership revenue. Houses and areas of focus are assigned by the Global Membership Strategy Manager and Chief Membership Officer according to what the role’s base geography allows, and may change over time in line with business need.

Reporting to the Membership Strategy Manager (Global), the role takes agreed global strategy — across retention and engagement, intakes and applications, and new House openings — and leads its execution across its assigned Houses in partnership with the Regional Membership Director, House Membership teams and the Soho Support Member Success function.

The role is the strategic link between global strategy and local delivery. It applies global frameworks to the specific conditions of its assigned Houses, manages the data and performance cycle behind each initiative, and feeds on-the-ground insight, barriers and opportunities back into global planning.

The role is responsible for the delivery and success of membership strategy across its assigned Houses. Accountability for regional membership performance sits with the Regional Membership Director and their teams.

Key Responsib