211 Program Specialist I

We are hiring part-time for this position. Applicants must reside in Arizona and be available to work full-time hours during the initial training period before transitioning to part-time.

The Job/What You’ll Do: 

The 211 Program Specialist responds to calls from the community to identify needs and provide the appropriate follow-up, and connections to resources. The 211 Program Specialist ensures the successful connection to resources promptly through the provision of Virtual Case Management and is responsible for documenting identified needs, referrals, and outcomes.

Responsibilities:

• Provide phone-based high-quality confidential information, referral, and advocacy for health and social services. This involves identifying the callers' needs, developing a plan, and connecting them to appropriate community resources as well as following up with callers and community partners to ensure successful outcomes.
• Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting.
• Accurately document all customer interactions using web-based computer software systems.
• Always utilize recognized professional & agency standards. Maintain professionalism and confidentiali