Crisis Specialist I
Work Location: Remote - Must live in Arizona
Positions are full-time with opportunities for shift differential based on 1st, 2nd, or 3rd shift schedules.
The Job/What You’ll Do:
The Crisis Specialist I is responsible for receiving, responding to, and triaging crisis and healthcare requests. Screens and triages incoming requests, completes an assessment and intervention, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on Solari’s core values. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, and service excellence.
Responsibilities:
- Respond to incoming contacts and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency.
- Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
- Screen and triage incoming c
