Crisis Specialist I

Work Location: Remote - Must live in Oklahoma

2 Open Full-time Work Schedules: 

• Sun-Mon and Fri-Sat 7:30 PM to 6:00 AM
• Wed 2:00 PM to 7:30 PM and Thurs-Sat 7:30 AM to 7:30 PM

The Job/What You’ll Do:

The Crisis Specialist is responsible for receiving, responding to, and triaging crisis and healthcare requests.  Screens and triages incoming requests, completes an assessment and intervention, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on Solari’s core values.  This is realized by demonstrating the following outcomes:  safety, recovery and resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, and service excellence.

Responsibilities:

• Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within the scope of employee work; completes outbound calls, emails, texts, or chats to effectively coordinate care and resolve crisis situations; operates with accuracy, compassion, and efficiency.  
• Demonstrate effec