Peer Support Specialist

The Job/What You’ll Do:

 

The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. Responds to the caller by using person-first language and assertive communication.  Connects with the caller’s issues through mutuality and inspires hope.  The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources.  The Peer Support Specialist offers support, not solutions.

Responsibilities:

• Promotes excellent customer experience with individuals and families.  
• Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude.            
• Serves as a role model and advocates for individuals in communicating their preferences and needs.
• Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
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