Design Operations Manager

The Design Operations Manager is responsible for the day-to-day operational management of our Spatial Design and Visual Design teams.

The role is a key partner to the Spatial Design and Graphic Design department heads and will work closely with Creative Directors, Design Directors, Client Services, Production, Finance and Resourcing to ensure designers are effectively allocated, projects are planned appropriately, and studio operations run smoothly.

This person acts as the operational backbone of the design department—balancing workload, improving processes, supporting project delivery, and helping teams produce exceptional creative work.

Responsibilities

Resource Planning 

• Own day-to-day resourcing across the Spatial and Graphic Design teams.
• Balance workloads, allocate designers, and identify future staffing needs.
• Partner with leadership on freelance support, hiring, and team capacity planning.
• Attend weekly resourcing and Operations meetings 

Design Operations 

• Manage operational workflows across both design disciplines.
• Maintain visibility across active design work.
• Ensure project information, timelines and deliverables are clearly