Care Specialist Team Lead

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most.

Since our founding in 2017, we’ve grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We’re well-capitalised, scaling fast, and actively building toward an AI-native organisation.

 

About the Role

Reporting to the UK Member Support Manager, you’ll lead our UK Care Specialist team from our Manchester office, making sure every member gets timely, accurate and compassionate support. You’ll own performance, rostering, training and hiring for a team that runs 24/7, while working a Monday to Friday schedule yourself. If you’ve led frontline teams through high volumes, live incidents and sensitive cases, and you care as much about your team as the members they support, this role is for you.

 

What You’ll Be Doing

• Lead, coac