Desktop Support Analyst (6 month FTC)

As a Desktop Support Analyst, you'll play a key role in enabling Sony Music employees to do their best work every day. You'll provide first-class technical support to users across the business, both in person and remotely, while helping to maintain and enhance our global technology environment.

This is a hands-on role that combines user support, troubleshooting, hardware deployment, and project work, offering the opportunity to work with a broad range of technologies while collaborating with colleagues across our global organisation. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced, customer-focused environment, we'd love to hear from you.

What you'll do

• Serve as a key point of contact for technical support and representing the Service Desk.
• Deliver exceptional support to employees, ensuring a positive and professional user experience.
• Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
• Manage and prioritise support tickets and service requests, ensuring issues are resolved within agreed service levels.
• Support and maintain Sony Music's technology estate, including desktops, laptops, mobile devices, applications, and collaboration tools.
• Install, configure, and upda