Service Operations Analyst- Intermediate
The Service Operations Analyst- Intermediate provides critical remote and on-site technical support across hardware, software, and networking infrastructure for studio users. Acting as a vital technical partner to our production and overhead teams, this role deploys and maintains our Mac-dominant environment, manages specialized animation hardware (Cintiqs, color-calibrated displays), and supports remote streaming workflows. The ideal candidate is a proactive problem-solver who ensures artists and filmmakers experience zero technical friction in their creative process.
Sony Pictures Animation is a pre-production animation studio based in Los Angeles, California, creating both feature animation and animated series with artists from around the world. We pride ourselves on empowering filmmakers to lead the creative process, and allowing the hand of the artist to be truly felt, with the goal of producing bold and innovative visual storytelling.
RESPONSIBILITIES:
- Provide rapid, high-touch remote and on-site technical support and troubleshooting for 100+ users across hardware, software, and networking needs.
- Deploy, configure, and maintain Mac workstations (MacBook Pros/Airs), ensuring optimal performance for studio applications.
- Support, set up, and troubleshoot specialized artist hardware, including Wacom/Cintiq tablets and color-acc
