Customer Service Manager - 1431

We are seeking a Customer Service Manager to lead a team of internal sales representatives while ensuring excellent customer support and efficient order management for a global manufacturer of specialized textile-based materials and coated fabrics serving industries such as construction, roofing, protective packaging, and industrial applications. This role will work closely with sales, production, operations, and logistics teams to ensure smooth processing and delivery of textile-based products to customers across domestic and international markets.

Key Responsibilities:

• Lead Internal Sales team members, develop sales strategies, and ensure achievement of sales targets to support revenue growth.
• Inspire, mentor, and motivate team members while conducting annual performance reviews.
• Track and analyze sales metrics, identify performance improvement opportunities, and prepare reports for senior management.
• Build and maintain strong relationships with customers and outside sales representatives in textile, construction, and industrial material markets.
• Follow up with customers regarding coated fabrics, laminated textiles, and industrial textile products while addressing inquiries or concerns.
• Serve as the primary point of contact for customers while coordinating with internal teams to resolve product, order, or delivery issues.
• Submit orders to operations on time to ensure efficient produc