Senior Customer Success Manager
Specright is the first purpose-built, patented platform for Specification Management. Whether it's packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and take action across their supply chain to reduce costs, increase profitability, and drive sustainability. Specright serves customers across industries, including packaging, food and beverage, consumer packaged goods, pharmaceutical, retail, industrials, and more.
Role Overview:
Specright is looking for a Senior Customer Success Manager to drive customer adoption and success within a defined set of strategic customers. This individual should be comfortable at both consulting with and negotiating with C level executives, backed by a strong understanding of their business objectives. Key to this role is being able to articulate value, inspire and sell the future of Specright to encourage adoption and expansion. As a trusted advisor and coach, the Senior Customer Success Manager determines how Specright’s product can be effectively applied to support achievement of a company's strategic business goals.
Key Responsibilities:
Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer'
