IT Resident Tech Support

At Splendido, we are seeking a highly service‑oriented, hands‑on resident IT support professional who enjoys working directly with people and making technology accessible, welcoming, and easy to use. This is a full‑time, hourly, 100% in‑person position that requires flexibility to work weekdays, and holidays as needed within a luxury senior living environment. The ideal candidate brings strong technical aptitude, clear communication skills, and a genuine enjoyment of engaging with residents daily. In this role, you will lead resident technology onboarding, deliver both in‑person and Zoom‑based training, and provide direct support across email, smartphones, tablets, laptops, desktops, iOS and Android devices, smart home solutions, and IoT technologies. You will also support resident systems and community technology by assisting with resident portals, mobile applications, IPTV systems, audiovisual equipment, videoconferencing tools, and digital signage; coordinating vendor installations and maintenance; managing AV reservation requests; and helping residents troubleshoot multimedia and presentation equipment. This role is deeply collaborative, highly visible, and essential to creating a positive, connected, and engaging resident experience.