Business Manager - Product & Commercial
About the role
We are building a communications engine that keeps millions of customers across Africa and Latin America connected, verified and engaged.
This role owns the product and commercial direction of our messaging stack including bulk SMS, RCS, WhatsApp Business, voice and verification across 10+ live markets in a fast-moving iGaming environment. Deliverability, speed and cost directly affect customer experience, conversion and operating expenditure.
You will sit at the intersection of Product, Engineering, partnerships and operations: selecting and managing aggregators and CPaaS providers, defining routing and failover requirements, and building the commercial discipline that turns messaging into a competitive advantage.
If you understand the economics of A2P messaging and have felt the impact of a failed OTP journey in a live market, this is your remit.
What you'll be doing
Product Strategy and Roadmap
- Own the messaging and verification roadmap across markets, balancing reliability, customer experience, cost and speed to market.
- Translate the needs of CRM, Growth, Customer Operations and local market teams into clear product requirements and prioriti
