Posted 4h ago•Cape Town
Senior VIP Account Manager (Hybrid)
SeniorOn-site (Cape Town)Salary undisclosed
Job Description
About the role
As a Senior VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing personalised and tailored services to our VIP clients, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximising revenue. The Senior VIP Account Manager will collaborate with different internal teams across the business.
What you'll be doing
- Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience.
- Providing proactive support to VIP players, ensuring their needs are met promptly and effectively.
- Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions.
- Responsible for analysing data and internal reporting.
- Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs.
- Staying updated with industry information, policies, and regulations in the iGaming sector.
- Ensuring data security.
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