Site Reliability Engineer

What you’ll be doing

• Work with a team of DevOps and DBA professionals
• Improve existing infrastructure and processes across the countries we’re deployed in, as well as streamlining processes to deploy to new countries in the future
• Continuously improve Kubernetes platform stability and efficiency, with a focus on optimising resource utilisation, reducing costs, and streamlining environment provisioning through GitOps-first practices
• Monitor and maintain cloud infrastructure through autoscaling, alerting pipelines, and Grafana dashboards covering metrics, logs, traces, and real user monitoring (RUM)
• Own weekday on-call operations, triaging and responding to production incidents, performing root cause analysis, and driving post-incident reviews
• Design and manage alert pipelines to ensure actionable signal quality, with attention to preventing alert fatigue, waterfall alerting, and notification flooding
• Define and maintain SLIs and SLOs for critical services, and use them to drive reliability improvements and on-call prioritisation
• Take ownership and responsibility for our cloud operation activities
• Liaise with external security agencies for annual audits as well as perform our own internal security sweeps
• Aid in reconfiguring