Technical Support Engineer (US - Remote)
Mission – Why we exist, what we do, and why we need you
SpotMe is a leading B2B event platform that helps enterprises increase the impact of their events by delivering CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. With a strong focus on life sciences, SpotMe powers Onomi: an HCP engagement product that enables medical and commercial teams to run impactful congresses, symposia, advisory boards, and webinars. Together, SpotMe and Onomi turn events into a company's most effective engagement channel.
The Technical Support Engineer is the first line of defense and the first line of delight for our customers. Because events are high-stakes and often stressful to manage, our customers rely on our rapid response, and we have built our support model to match that urgency. As the primary link between event teams and our platform, you quickly become the face of SpotMe and Onomi: a trusted expert who solves real problems, guides customers with confidence, and protects the seamless execution of mission-critical events happening around the world.
One thing makes this different from most support roles: an advisory board that fails at 08:30 cannot be fixed at 09:00. There is no backlog and no rollback. Whatever you can work out in the next ten minutes is the outcome the customer gets.
The platform is wide. Our customers run
