Client Service Supervisor

Reports To: Client Service Manager, Client Manager, Client Director, or equivalent leadership

Job Overview

The Client Service Supervisor (CSS) is an onsite leadership role responsible for overseeing daily service delivery, employee performance, client satisfaction, and operational excellence across assigned sites or projects.

The CSS serves as a primary day-to-day client contact in partnership with the Client Service Manager and provides leadership and support to onsite staff. This role ensures services are delivered professionally, efficiently, and in accordance with SPS policies, procedures, contractual requirements, and client expectations.

Duties and Responsibilities

Client & Service Management

• Oversee daily service delivery and ensure client requests are received, delegated, tracked, and completed successfully.

• Serve as a primary day-to-day contact for clients and maintain consistent communication with client and SPS leadership.

• Ensure all contractual requirements, deadlines, KPIs, and SLAs are consistently met or exceeded.

• Maintain a high level of client sat