Client Service Manager

(Mail, Reprographic, Imaging Services)

📍 New York, New York, United States
On-site

The Client Services Manager is responsible for leading all Mail, Reprographics, Imaging, Digital Mail, and Document Services operations for a high-profile financial services client. This position serves as the primary onsite operational leader and trusted client partner responsible for ensuring exceptional service delivery, operational excellence, regulatory compliance, and continuous improvement.
The Client Services Manager oversees a team of supervisors and associates supporting mail distribution, accountable package management, digital mail processing, scanning and imaging services, reprographics, print production, records support, shipping and receiving, and related workplace services. The role balances client relationship management, operational leadership, financial stewardship, and employee development within a highly regulated and service-driven environment

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Key Responsibilities:

Client Relationship Management
• Serve as the primary point of contact for client leaders regarding mail, print, imaging, and document services.
• Build trusted relationships with Cor