Customer Service Associate Lead

 

The Client Services Associate will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with Experience Team to provide general facilities, office support and hospitality services. This team member will serve as a “one-stop shop” and ensure all requests are completed to client specifications.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:

Client Engagement:
• Greets and welcomes clients, and guests with a friendly and professional demeanor.
• Fosters positive relationships with clients, understanding their unique needs and preferences.
• Proactively engages with clients, offering assistance and ensuring their comfort and satisfaction throughout their day.
• Creates and maintains client preference profile book for personalized service points.
• Executes on surprise and delight programming where applicable helping mold the office culture.

Office Services Coordination:
• Acts as the central point of contact for clients, managing their requests and coordinating various services efficiently.
• Monitors and maintains client service reque