Customer Success Manager

Job Title: Customer Success Manager

Reports To: SVP, Strategic Accounts

Job Overview:

The Customer Success Manager is responsible for managing, retaining, and growing relationships across a portfolio of existing B2B clients. This role focuses on customer satisfaction, renewals, account expansion, and add-on business. The Customer Success Manager serves as a trusted advisor to clients while partnering closely with Operations and other internal teams to support strong service delivery, resolve issues, and increase long-term client value.

The position is responsible for maintaining strong client relationships, understanding business needs, coordinating internal resources, supporting commercial activity, and ensuring that client commitments are addressed proactively and professionally.

Duties and Responsibilities:

Customer Success & Relationship Management

• Own day-to-day commercial relationships with a portfolio of existing B2B clients.
• Build and maintain trusted relationships with key stakeholders, decision-makers, executive contacts, and other client representatives.
• Serve as a primary point of contact for assigned clients regarding ac