Posted 3h ago•New York, New York, United States
Ice Rink Client Service Manager
MiddleOn-site (New York)Salary undisclosed
Job Description
Job Title: Ice Rink Client Service Manager
Operations Management
- Oversee all daily rink operations to maintain a safe, clean, and welcoming environment for guests and staff.
- Manage opening and closing procedures, operational readiness, and facility presentation standards.
- Coordinate public skating sessions, private events, group bookings, and special onsite events.
- Ensure full compliance with company policies, operating procedures, and safety standards.
- Respond promptly and professionally to operational issues, equipment concerns, emergencies, and guest escalations.
Team Leadership & Staffing
- Lead, coach, and support a workforce of approximately 100 employees across multiple roles.
- Conduct hiring, onboarding, training, cross-training, and performance evaluations.
- Foster an inclusive, team-oriented culture focused on hospitality, accountability, and consistent guest service.
- Monitor attendance, productivity, policy adherence, and overall team effectiveness.
- Deliver ongoing coaching, corrective action, and recognition to maintain high engagement and performance.
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