Retail Sales Team Lead

Job Summary

The Retail Sales Team Lead is responsible for overseeing daily gift shop operations while delivering excellent customer service and achieving sales targets. This role assists guests with merchandise selection and purchases, maintains store presentation and inventory, and supports the team in meeting sales and operational goals. The Team Lead also ensures compliance with company policies and procedures while maintaining a clean, organized, and welcoming retail environment.

Key Responsibilities

• Customer Service and Sales
  • Assist guests throughout the sales transaction, including merchandise selection, payment processing, and completion of closing paperwork.
  • Meet or exceed individual and store sales targets and key performance indicators (KPIs).
  • Monitor sales performance and proactively use available resources to achieve sales goals.
  • Maintain a friendly, approachable, and professional demeanor when interacting with guests and colleagues.
• Store Operations and Merchandising
  • Maintain store signa