STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.

About the Role

We’re looking for a talented mid-level Product Designer to lead the design of our next-generation Service Management product. In this role you will define how our self-service AI agent interacts with customers, prototype new ways for our product to adapt and respond to customer requests, and help redefine what service management means in the AI era.

We're looking for someone who designs and learns by building. You should be comfortable using AI coding tools to create and share interactive prototypes, explore multiple design directions, refine your ideas with your team and test them directly on customers.

Responsibilities

You will…

• Lead the design of our next-generation Service Management product.

• Use AI coding tools to explore, refine, and share your