IT Operations Manager

⭐ What if you could shape how an entire organization experiences IT, not just solve tickets?

We're looking for an experienced IT Operations Manager to lead day-to-day IT support while building scalable, efficient, and user-focused operations.

This is a leadership opportunity for someone who enjoys balancing people, processes, technology, and business needs, with the ability to make a meaningful impact on how IT services are delivered across the organization.

💻 Who You Are: 

You're an experienced IT support or service delivery leader who knows how to build strong teams, improve processes, and keep service delivery running smoothly. You're comfortable managing escalations, working across technical teams, and using data to identify where IT operations can become faster, smarter, and more effective.

You also have a forward-looking mindset and are interested in using automation, self-service, and emerging technologies to continuously improve the employee experience.

📍 Work Type: 

• Location: Greater Toronto Area, ON (Hybrid - 3 days a week in the office) 
• Vacancy Type: This role reflects a newly created position

Requirements

🎯 What You’ll Do:

• Lead day-to-day IT support operations, ensuring str