Project Coordinator

Project Coordinator

We are seeking a highly organized and customer-focused Project Coordinator to support the successful delivery of customer service orders and projects from initiation through completion. This role works closely with customers, vendors, project managers, sales, engineering, and internal operations teams to ensure milestones are met, issues are resolved, and projects remain on schedule.

Key Responsibilities

• Coordinate and track customer orders/projects from assignment through installation, activation, and completion.
• Provide clear, timely status updates, next steps, and follow-up dates to customers and internal stakeholders.
• Maintain accurate project documentation, trackers, order notes, milestones, and supporting documentation.
• Manage multiple priorities and workflow tasks using systems such as Salesforce, Smartsheet, Jira, Excel, and other project/order management tools.
• Coordinate site surveys, installation schedules, vendor activities, activation calls, and customer requirements.
• Monitor order progress and proactively address delays, missed milestones, aging orders, and potential risks.
• Communicate regularly with customers, vendors, sales, engineering, and operations teams via email, phone, and Microsoft Teams.
• Handle first- and second-level escalations with urgency and engage project leadership when additional support is