Technical Trainer

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

We are looking for a Technical Trainer.

Key Responsibilities

• Design, develop, and facilitate comprehensive training programs on technical systems, tools, and processes, with a focus on both foundational networking and advanced technical concepts.
• Assess training needs by collaborating with managers, HR, and technical teams.
• Design course materials such as manuals, presentations, e‑learning modules, and hands‑on labs.
• Create exams and quizzes for operations agents to reinforce learning and strengthen skills.
• Conduct training sessions in person, virtually, or through blended learning methods.
• Evaluate training effectiveness using feedback, assessments, and performance metrics.
• Update training content regularly to reflect new technologies, processes, or organizational changes.
• Support learners by answering questions, troubleshooting issues, and providing follow‑up guidance.
• Collaborate with Ac