Bilingual Medical Administrative Virtual Assistant - OR (ModMed)
About the Role
MD Practice AI Solutions is seeking a highly organized, analytical, and proactive Bilingual Medical Administrative Virtual Assistant to support medical practice operations and patient communication.
This is a unique opportunity for a Virtual Assistant who is comfortable working alongside AI, automation, VoIP systems, and technology-driven workflows. The ideal candidate will combine strong medical administrative experience with excellent communication skills, analytical thinking, and the ability to identify opportunities for process improvement and business growth.
While AI and automation will handle repetitive tasks, the Virtual Assistant will focus on responsibilities requiring human judgment, patient communication, follow-up, critical thinking, and a personal touch.
Key Responsibilities
Patient Scheduling & Communication
- Schedule appointments and coordinate new patient appointments.
- Manage appointment-related follow-ups and patient communication.
- Respond to patient emails and other communication in a professional and timely manner.
- Conduct outbound calls to patients when necessary.
- Follow up on missed, unanswered, or unrecovered calls to ensure patient opportunities are not lost.
- Provide excellent bilingual patient support in both English and Spanish.
