Bilingual Medical Assistant - Front & Back Office
We are seeking a highly skilled and motivated Bilingual Medical Assistant to join our remote team. This is a dual front and back office role requiring strong clinical knowledge, excellent communication skills, and the ability to provide outstanding patient support in a virtual environment.
The ideal candidate is fluent in English and Spanish, has hands-on experience with athenahealth (athenaOne) EMR, and has experience working in an orthopedic or U.S.-based clinical setting. The ability to independently manage a high volume of patient interactions while maintaining accuracy, professionalism, and HIPAA compliance is essential.
athenahealth (athenaOne) experience and English/Spanish bilingual fluency are non-negotiable requirements.
Key Responsibilities
Front Office:
- Answer and manage high-volume inbound patient calls in both English and Spanish.
- Schedule, confirm, and reschedule patient appointments using athenahealth.
- Verify insurance eligibility and collect patient demographics and intake information.
- Route calls appropriately to clinical staff, providers, and departments.
- Communicate appointment preparation instructions, office procedures, and practice policies to patients.
- Provide timely and professional follow-up with patients as needed.
