Bilingual Medical Scheduler & Administrative Specialist - Digestive Health

About the Role We are seeking an organized, dependable, and experienced Bilingual Medical Virtual Assistant to support our healthcare team. The ideal candidate brings a proven background in specialty practice operations, demonstrating strong expertise in end-to-end procedure scheduling, patient check-out, prior authorizations, and complex clinical coordination across hospitals, surgery centers, and imaging facilities.

Core Responsibilities

• Procedure & Clinic Scheduling: Organize and maintain the procedure schedule to maximize provider availability and facility capacity. Proactively monitor calendars to fill open time slots, schedule/reschedule clinic visits, and ensure daily procedure targets are met.
• Pre-Procedure Coordination & Patient Preparation: Coordinate pre-procedure requirements and medical clearances. Distribute and review detailed pre-procedure instructions directly with patients, covering preparation steps, arrival times, medication management, fasting guidelines, and transportation needs.
• Clinical Administrative Support: Manage patient check-out workflows, gather outside medical records, process primary care/specialty referrals, coordinate laboratory and imaging orders, and submit medication refills per provider protocols.
• Prior Authorizations & Inter-Facility Communication: Complete prior authorizations wit