Bilingual Personal Injury Intake Specialist
We are looking for a sharp, proactive, and detail-oriented Bilingual Personal Injury Legal Virtual Assistant to support a busy California-based personal injury law firm. The firm handles a high-volume caseload requiring swift client intake, immediate case sign-ups, organized medical records retrieval, and accurate claim management.
This role is key to keeping new cases moving efficiently from the moment a potential client reaches out. You will be responsible for guiding prospective clients through the intake process, managing retainer agreements, coordinating with insurance carriers, and gathering crucial medical records to build strong case files. If you have solid experience supporting U.S. personal injury firms, speak fluent English and Spanish, and thrive in a fast-paced legal environment, we want to hear from you.
What You'll Do
- Manage Case Intake & Sign-Ups: Conduct empathetic, thorough client intake interviews in both English and Spanish, evaluate case viability based on firm criteria, and execute new case sign-ups.
- Open & Set Up Claims: Open new legal and insurance claims promptly, ensuring all initial notices and documentation are accurately filed.
- Retrieve & Manage Medical Records: Request, track, and follow up on medical records, bills, and treatment records from healthcare providers to keep cases moving forward.
