Bilingual Referral & Insurance Coordinator - Virtual Assistant - OR

We are seeking a highly organized and detail-oriented Bilingual Referral & Insurance Coordinator Virtual Assistant to support a busy healthcare practice remotely.

The ideal candidate has hands-on experience with eClinicalWorks (ECW), strong knowledge of medical referrals and insurance authorizations, and excellent communication skills in both English and Spanish. This role requires someone who can communicate clearly and professionally with patients, specialists, insurance companies, and healthcare providers.

Bilingual English/Spanish and eClinicalWorks experience are REQUIRED. Candidates must also have very clear spoken English with little to no noticeable accent, as frequent patient and provider communication is required.

Key Responsibilities

• Process and coordinate patient referrals from initiation through completion.
• Submit, track, and follow up on insurance authorizations.
• Coordinate appointments and communication with specialists and outside providers.
• Maintain accurate referral tracking and follow up on outstanding items.
• Contact patients regarding referrals, appointments, authorizations, and required documentation.
• Coordinate the transfer and receipt of medical records between providers and facilities.
• Communicate with referring providers, specialists, insurance companies, and other healthcare or