Bilingual Virtual Medical & Front Office Administrative Assistant - OR

About the Role

We are seeking an experienced Bilingual Virtual Medical Receptionist / Front Office Administrative Assistant to become a true extension of a busy U.S. medical practice.

This is a highly patient-facing position responsible for patient calls, scheduling, insurance verification, prior authorizations, medication refill coordination, and administrative follow-up. The ideal candidate is warm, organized, accountable, and proactive—you should be comfortable taking ownership of tasks from start to finish rather than waiting to be told what to do.

As one of the first points of contact for patients, you will be expected to provide a professional and compassionate experience in both English and Spanish.

Key Responsibilities

Patient Calls – Primary Focus

• Handle high-volume inbound and outbound calls in English and Spanish.
• Answer general patient questions and provide appropriate front-office support.
• Take accurate and detailed messages and route clinical questions to the appropriate licensed provider or team member.
• Document all patient communications accurately in Tebra.
• Maintain a professional, warm, and patient-focused phone presence.

Appointment Scheduling

• Schedule new and existing patient appointments.
• Manage provider calendars and appointment availability.
• Handle