Concierge Patient Care & Referral Coordinator (Elation Health)

We are seeking a high-touch, detail-oriented Concierge Patient Care & Referral Coordinator to deliver personalized, white-glove support for our concierge medical practice.

In this position, you will serve as the administrative anchor of the clinic—managing patient inquiries with high attentiveness, coordinating complex care plans with outside specialists, managing specialist referrals, and maintaining patient charts in Elation Health and Guava. Because we operate in a concierge care setting, every interaction requires exceptional responsiveness, warmth, and proactive follow-through.

Requirements

1. Concierge Email & Patient Communication

• Monitor, organize, and manage the central practice email inbox daily, ensuring zero messages go unanswered.
• Respond to patient inquiries with prompt, professional, and personalized care tailored to a premium concierge patient experience.
• Execute timely follow-ups on patient requests, lab updates, and provider instructions.

2. Patient Scheduling & Specialty Care Coordination

• Schedule patient consultations, routine check-ups, and follow-up visits.
• Coordinate complex care plans with external physicians, health systems, and specialist offices to ensure seamless care continuity.
• Communicate directly with outside clinical teams to align appointments,