Virtual Appointment Verification & Patient Scheduling Coordinator (Cardiology)

About the Role

We are seeking a proactive, articulate Virtual Appointment Verification & Patient Scheduling Coordinator to manage appointment confirmations, schedule updates, and patient recall workflows for our Cardiology practice.

Your primary focus is driving schedule accuracy and patient retention—confirming upcoming visits, recovering lost appointments, and persistently reaching out to overdue, canceled, or no-show patients to get them back on the schedule. Because our patient population skews older, you must possess a warm, patient phone demeanor with clear, easy-to-understand speech. This role may also expand to handle inbound scheduling calls.

Requirements

Key Responsibilities

1. Appointment Verification & Schedule Accuracy

• Review upcoming clinical schedules in Epic to verify appointment statuses.
• Conduct high-volume outbound confirmation calls, identifying reschedules and cancellations early to optimize physician calendars.
• Accurately document all patient communications in Epic and escalate urgent patient or clinical concerns to the care team.

2. Patient Recall & Lost-to-Follow-Up Recovery (Core Priority)

• Proactively identify and track patients who are overdue for cardiology follow-ups, canceled without rescheduling, or missed recent visits (no