Virtual Scheduling & Referral Coordinator - ID49003907170 - OR

We are seeking a highly organized and detail-oriented Virtual Medical Scheduling & Referral Coordinator to support Virtuous Pain Centers with new patient referral coordination and centralized appointment scheduling across three locations.

The ideal candidate will have experience working with eClinicalWorks (eCW), medical referrals, patient scheduling, insurance information, and patient communication. This role requires strong attention to detail and the ability to manage multiple referrals and scheduling requests while ensuring patients are contacted promptly.

Key Responsibilities

New Patient Referral Coordination

• Monitor and work incoming new patient referrals assigned through eClinicalWorks (eCW), including referrals received through the practice's integrated fax workflow.
• Review referral documentation and attachments for completeness.
• Create new patient accounts in eCW when necessary.
• Accurately enter patient demographics, insurance information, referring provider information, and other required details.
• Review referrals to determine whether all information required for scheduling has been received.
• Identify missing or incomplete information and communicate unresolved referral issues to the appropriate team member.
• Contact new patients to schedule their initial appointments.
• Schedule patients with the appropriate provider, locatio