IT Support
End-User Desktop Support Technician
Position Summary
Stanbridge University is seeking a skilled, service-oriented End-User Desktop Support Technician to provide responsive, hands-on technical support to faculty, staff, and students across the university environment. This position serves as a frontline resource for desktop, classroom, audiovisual, hardware, software, and connectivity support while helping ensure reliable day-to-day technology operations across campus.
This is a highly hands-on position that combines traditional end-user support with technology deployment, equipment installation, cabling, classroom and office setup, audiovisual support, and facility technology projects. The successful candidate will be comfortable moving between troubleshooting at a workstation and physically installing or relocating technology equipment.
The ideal candidate is technically capable, dependable, customer-focused, and willing to take ownership of both routine support requests and the physical work required to maintain and deploy technology throughout a university campus.
Essential Functions
- Provide timely, professional technical support to faculty, staff, and students through phone, email, support tickets, and in-person requests.
- Install, configure, maintain, and troubleshoot desktop and laptop computers, monitors, docking stations, keyboards, mice, printers, phones, and other end-user peripherals.
