Student Services Officer

Stanbridge University is seeking a student-centered, organized, and proactive Student Services Officer to support student success, engagement, and retention throughout the academic journey. This position serves as a key member of the Student Services team by building relationships with students, identifying barriers to success, coordinating intervention strategies, and connecting students with academic and campus resources.

The ideal candidate is passionate about higher education, enjoys working directly with students, and thrives in a collaborative, fast-paced environment focused on student achievement.

Essential Duties and Responsibilities

• Support new student onboarding through orientation activities and transition initiatives.
• Conduct routine classroom visits to engage with students, monitor participation, and identify early indicators of academic or personal challenges.
• Monitor attendance, academic progress, grades, and outstanding assignments utilizing university systems.
• Proactively contact students by phone, email, text, or in person regarding attendance concerns, academic deficiencies, and retention initiatives.
• Coordinate one-on-one student success meetings to develop individualized academic success plans and identify appropriate intervention strategies.
• Refer students to tutoring, academic support services, counseling resources, faculty, and other campus departments as appropriate.<