Dialler Specialist and Resource Planner, Dialler/Workforce team

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems. Focus on all aspects of dialler and CRM administration, monitoring, reporting and analytics.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Studies

Experience Required

3-5 years minimum experience in a dialler environment where focus was placed on all aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster) ; analytics; stakeholder management.

 

Behavioural Competencies:

• Embracing Change
• Generating Ideas
• Making Decisions
• Providing Insights

Technical Competencies:

• Computer literacy – Advance Excel Skills
• SAS (Coding/forecasting)
• Phyton 
• Connex AI
• Calabrio 
• AWS
• Salesforce
• Power BI