VIP Account Specialist - German Speaking

Stay Group is an iGaming company developing and operating online casino brands for international markets. We focus on building engaging player experiences, developing our products, and growing long-term relationships with our audiences.

We are looking for a German-speaking VIP Account Manager who will build strong relationships with high-value players, deliver personalized experiences, and contribute to player retention and revenue growth.

Responsibilities

• Manage and develop a portfolio of VIP players, building long-term relationships through personalized communication.
• Communicate with players via phone, email, WhatsApp, Telegram, and other approved channels.
• Monitor player activity, deposit behavior, engagement, and wagering to identify opportunities for retention and growth.
• Proactively reactivate inactive players using approved retention and win-back strategies.
• Create personalized offers, bonuses, cashback, free spins, and other rewards based on player value and preferences, within approved budgets.
• Manage daily VIP workflows, respond to player requests, and ensure a high level of service and personalization.
• Identify opportunities to improve player engagement, retention, and lifetime value through tailored campaigns, gifts, and individual initiatives.
• Track key metrics such as GGR, deposits, ARPPU, churn, and conversion, translating insights into actionabl