Medical Device Service & Repair Manager
Technical Service Operations Manager
StemWave | Full-time, On-site | $90,000 – $125,000 depending on experience
About the Role:
StemWave is scaling from one product line to three over the next 18 months. We're hiring a Technical Service Manager to own the repair and service function end to end — starting hands-on at the bench, then building the processes, documentation, and team needed to service a growing installed base across multiple device platforms.
This is a player-coach role. Your first months will be spent learning to repair our devices yourself, working directly with the team, because we believe you can't lead a repair operation you don't understand at the bench level. From there, you'll design and build the service organization: workflows, parts management, documentation, and the team itself.
What You'll Do:
• Become a hands-on expert in the repair of our current shockwave device, then both of our
next-generation platforms launching next year
• Design and document the end-to-end service process: intake, diagnosis, RMA flow, depot repair, turnaround targets, and quality checks
