Customer Success Manager
About Us: Sumble helps go-to-market teams win with deep account intelligence and signals that other data vendors simply can't provide. We map every account, person, and job post globally to uncover insights that were previously impossible to gather. For example, we can identify every company in the US currently running a data migration project involving Databricks, while pinpointing the exact team and person leading the initiative. Our long-term vision is to become the primary destination for accessing high-quality web data. Try the product at sumble.com.
Our Team: We are a team of 22. We have a strong technical team with experience working at companies such as Meta, Google, Databricks, Stack Overflow, and Kaggle – and a strong GTM team with people Confluent, Snowflake, 11x, Rippling, and Opendoor.
Requirements
Own Your Book of Business
- Manage a portfolio of B2B accounts, serving as the primary point of contact and trusted advisor throughout the customer lifecycle.
- Build and maintain strong executive and champion-level relationships within each account.
- Deliver regular business reviews that tie product usage to customer outcomes and business value.
Drive Retention & Flag Churn Risk
- Monitor account health signals — usage trends, support tickets, stakeholder cha
