KYC EDD Operations Agent

Team: KYC Operations Location: Sofia (office first, full-time)

Team description

Our KYC Operations team keeps SumUp's merchants safe by reviewing transaction alerts, verifying identities, and resolving complex compliance cases across our core markets. This role is a new addition to the team and brings something we haven't had before: a dedicated outbound calling capability that lets us resolve tricky verification cases over the phone instead of leaving customers waiting on email chains. As a KYC EDD Operations Agent, you'll clear transaction alerts, carry out enhanced due diligence checks, and speak directly with merchants and consumers to sort out issues quickly, helping prevent complaints before they happen and keeping SumUp's platform trustworthy for millions of businesses.

Take a look at our Sofia office

What you'll do

• Review and clear SUBA transaction alerts, releasing stopped transactions once checks are complete
• Call merchants to resolve complex verification cases and callback requests
• Carry out enhanced due diligence case management for both merchant and consumer profiles<