Vendor Operations Performance Analyst

Location: Berlin, Germany (office-first setup )

Employment type: Full-time, permanent

 

Team description

Our Vendor Operations team is the engine that allows SumUp to support millions of merchants worldwide. We partner with external service providers to ensure our global support remains personal, efficient, and high-quality. We don't just manage vendors; we build seamless extensions of the SumUp culture, ensuring every merchant receives world-class service, no matter where they are in the world.

As our Vendor Operations Analyst, you will be the person who keeps our BPO partners performing at their best: day in, day out. You'll own operational performance governance across our outsourced partners: tracking KPIs, running governance cadences, diagnosing performance issues and driving the improvements that keep our vendors consistently accountable to the SumUp standard. You are the link between operational data and real-world results.

What you'll do

• Track productivity and efficiency KPIs across all outsourcing partners, spot deviations early, and push for corrective action before issues escalate
• Investigate the root causes behind performance dips, such as productivity