Leasing and Resident Experience Manager

 

At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.

 

The Leasing & Resident Experience Manager is responsible for leading the company’s leasing, renewal, and resident retention strategy across a multi-property portfolio. This position oversees the Roving Leasing Agent and Resident Services Professional, partners closely with Regional Managers and onsite teams, and ensures a consistent, high-quality resident experience from prospect to renewal. The role also provides direction for front-office resident service and administrative support, including resident communication, application processing, scheduling, work order support, and portfolio coordination.

The role focuses on maximizing occupancy, increasing lease renewals, improving resident satisfaction, and reducing turnover through proactive leasing initiatives, resident engagement, responsive service, a