Inside Sales Representative - Industrial Valves Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia.  Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com     We’re looking for an energetic, self-driven, mechanically inclined, team player to join the team in our Matthews, NC office.  The main responsibility of this position is to  support our customers, and account managers in the Valves Division.     In this role, you will be responsible for: inputting orders, processing quotes, and providing outstanding service to our customers and support to the outside sales staff.  Assist customers by answering questions or resolving complex problems related to replacement of products, new equipment, packages or systems for the Valves Division.   This role serves as an application specialist for our Valve product lines, there is no outbound sales, it is primarily technical customer service and administrative work.   •Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems •Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement