Self-Service & Automation Senior Specialist
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
Self-Service & Automation Senior Specialist
We are looking for a proactive, analytical and customer-obsessed Self-Service & Automation Senior Specialist to drive the strategy, optimisation and continuous improvement of our automated support channels. In this role, you will take ownership of our AI chatbots, email automation flows and customer-facing Help Centre/Knowledge Base to ensure customers get fast, clear and accurate resolutions. This is a no-code/low-code operational role (not a software engineering position) — you will act as the bridge between Customer Experience (CX), Marketing and Operations, using data-driven insights and conversational design to transform manual contact volume into seamless self-service journeys.
What the role involves
Automation & Conversation Design (Chat & Email)
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