Operations Associate

SuperDial is looking for an Operations Associate improve internal operational performance.

About the role:

• Analyze engagement and usage data to identify and resolve friction points in the customer journey.

• Own quality initiatives to maintain high retention alongside the customer success team

• Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.

• Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.

About you:

• 1+ year in consulting or in an operations role at a startup.

• Strong analytical skills with experience using Excel, SQL, or other data tools.

• Highly organized and detail-oriented, with a proactive problem-solving mindset.

• Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.

• Strong verbal and written communication skills, with the ability to present data clearly.

  </