Operations Lead
About the Role
We’re hiring an Operations Lead to own one of the most important moments in the customer journey: a customer’s first operational experience with SuperDial.
This role owns trial execution from customer and use-case intake through results delivery and handoff into deployment. You’ll work closely with Sales, Customer Success, Product, Engineering, Quality, and Agent Operations to ensure trials are clearly scoped, operationally sound, measured accurately, and translated into insights that help customers and internal teams make confident decisions.
This is not a coordination role. We’re looking for a strong operator who can bring structure to ambiguity, diagnose what is driving performance, and build repeatable systems that make trial operations more consistent, measurable, and scalable.
This role will report to the Director of Agent Operations and is based in New York, NY with a hybrid in-office model.
What You’ll Own
Customer Use-Case Translation
Partner with Sales and Customer Success to understand each customer’s workflow, use case, success criteria, constraints, and decision-making context.
Translate ambiguous customer needs into clear operational requirements
